Frequently Asked Questions
Everything you need to know about our products, materials, bulk orders, and policies.
Products & Materials
What materials do you offer?
We offer premium kitchenware in copper, brass, stainless steel, aluminum, bronze, kansa, and modern induction cooktops. Each material has unique benefits for different cooking and serving needs.
What is the difference between kansa and bronze?
Kansa is a traditional Indian name for a specific bronze alloy containing about 78% copper and 22% tin. It is prized in Ayurveda for its health benefits — eating and drinking from kansa is said to balance the body's pH and boost immunity. Standard bronze may have different alloy ratios.
Are your copper utensils food-safe?
Yes, our copper utensils are food-grade. For water storage, pure copper is excellent. For cooking, we recommend copper vessels with tin lining (kalai) to prevent copper from reacting with acidic foods like tamarind or tomatoes.
Do you stock branded cookware?
Yes! We carry cookware from leading brands including Prestige, Vinod, Hawkins, Pigeon, Borosil, Butterfly, Milton, Cello, Sujata, and more.
Bulk & Wholesale Orders
Do you provide bulk orders for restaurants and hotels?
Yes! We specialize in commercial kitchen equipment and hotelware. We offer special wholesale pricing for restaurants, hotels, canteens, caterers, and event managers. Contact us at +91 98254 32763 for a bulk quote.
What is the minimum order quantity for wholesale?
Minimum order quantities vary by product. For most items, we can accommodate orders of as few as 5–10 pieces at wholesale rates. Contact us directly to discuss your specific requirements.
Can I get custom sizes or special orders?
For certain product categories — especially hotelware like biryani vessels and serving buckets — we can arrange custom sizes. Lead times may apply. Please call or WhatsApp us with your specifications.
Warranty & Quality
What is your warranty policy?
All products come with a 1-year manufacturer warranty covering manufacturing defects. Extended warranty options are available for premium items like induction cooktops and specialty cookware from branded manufacturers.
How do I know if a product is genuine?
All branded products we sell are sourced directly from authorised distributors. For traditional materials (copper, brass, kansa), we source from trusted suppliers and can verify material authenticity on request.
Care & Maintenance
How do I maintain copper and brass utensils?
For copper: wash with a mixture of lemon juice and salt to remove tarnish; avoid harsh detergents. For brass: use tamarind paste or a commercial brass cleaner; dry thoroughly after washing to prevent water spots. Avoid dishwashers for traditional metal utensils. Check our blog for detailed care guides.
How do I clean kansa (bronze) utensils?
Wash kansa utensils with plain water and mild soap. Avoid acidic cleaners. A paste of lemon and salt can remove dark spots. Kansa naturally develops a patina over time, which is normal. Dry immediately after washing.
Can stainless steel utensils go in the dishwasher?
Most stainless steel utensils are dishwasher-safe. However, we recommend hand-washing for premium items and those with wooden or plastic handles to extend their life.
Delivery & Location
Do you offer home delivery in Ahmedabad?
Yes, we deliver across Ahmedabad and nearby areas. Fast delivery is available for in-stock items. Contact us for delivery details and charges based on your location.
Do you ship outside Ahmedabad / across India?
Yes, we ship pan-India. Shipping charges and delivery times vary by location. Contact us on WhatsApp or call us at +91 98254 32763 to arrange outstation delivery.
Where is your store located?
Our store is at L/620, Sambhavnath Steel, Opp. Minal Hotels, Odhav G.I.D.C., Ahmedabad, Gujarat 382415. Open Monday–Saturday 9:30 AM–8:30 PM and Sunday 9:30 AM–2:00 PM.
Still have questions?
Call us at +91 98254 32763 or visit our store at Odhav GIDC, Ahmedabad.